Magento REST API — Outage
ResolvedDegradation - HighMay 17, 2026, 09:11 PM · 3 days ago · Duration: 1h 4min · Regions: europe
Incident Summary
Incident Summary
API Magento REST API is currently DOWN in us-east.
Diagnostic Details
Error Type: timeout HTTP Status: N/A Error Message: Request timeout after 10000ms Retry Attempts: 3 (all failed)
Validation Results
Validation Reason: All 3 retry attempts failed Consecutive DOWN Checks: 2 Time Between Checks: 299s
Cross-Region Impact
Also DOWN in: us-west Total Affected Regions: 2
Severity Assessment
Level: HIGH Multiple regions affected or critical error type detected.
Detected by Probecast Health Monitor - 2026-05-17T21:11:45.443Z
Timeline
Started
May 17, 2026, 09:11 PM
3 days ago
Resolved
May 17, 2026, 10:16 PM
3 days ago
Duration
1h 4min
Evidence Logs(4 checks)
| Time | Region | Status | Latency | Code |
|---|---|---|---|---|
| May 17, 09:11 PM | us-east | down | 10001ms | — |
| May 17, 09:11 PM | us-west | down | 10001ms | — |
| May 17, 09:06 PM | us-east | down | 10000ms | — |
Track Adobe reliability
This isn't Adobe's first incident. They had 11 incidents in the last 180 days, averaging 2375 minutes of impact.
Related Incidents
Magento REST API
May 18, 2026, 09:56 PM · 24h 9min
Magento REST API
May 17, 2026, 06:51 PM · 44min
Magento REST API
May 14, 2026, 12:36 PM · 8h 59min
Magento REST API
May 13, 2026, 11:06 AM · 26min
Magento REST API
May 12, 2026, 11:42 PM · 4min