Zoom — Degradation
ResolvedDegradation - MediumMay 11, 2026, 11:20 PM · 2 days ago · Duration: 1h 30min
Incident Summary
External incident reported: Service Degradation Affecting Outbound SMS Messages for a Subset of users in Australia.
Affected components:
- Zoom Contact Center
- SMS/MMS (Inbound/Outbound)
- SMS (Inbound/Outbound)
Timeline
Started
May 11, 2026, 11:20 PM
2 days ago
Resolved
May 12, 2026, 12:50 AM
2 days ago
Duration
1h 30min
Track Zoom Video reliability
This isn't Zoom Video's first incident. They had 17 incidents in the last 180 days, averaging 204 minutes of impact.