PrestaShop — Outage
ResolvedDegradation - HighMay 4, 2026, 04:50 PM · 1 day ago · Duration: 30min · Regions: us-west
Detected by Probecast
Incident Summary
Incident Summary
API PrestaShop is currently DOWN in europe.
Diagnostic Details
Error Type: http HTTP Status: 502 Error Message: API returned HTTP 502
Validation Results
Validation Reason: DOWN in multiple regions: us-east, us-west + europe Consecutive DOWN Checks: 2 Time Between Checks: 293s
Cross-Region Impact
Also DOWN in: us-east, us-west Total Affected Regions: 3 Still UP in: asia
Severity Assessment
Level: HIGH Multiple regions affected or critical error type detected.
Detected by Probecast Health Monitor - 2026-05-04T16:50:23.802Z
Timeline
Started
May 4, 2026, 04:50 PM
1 day ago
Resolved
May 4, 2026, 05:20 PM
1 day ago
Duration
30min
Evidence Logs(5 checks)
| Time | Region | Status | Latency | Code |
|---|---|---|---|---|
| May 4, 04:50 PM | europe | down | 143ms | 502 |
| May 4, 04:46 PM | us-east | down | 199ms | 502 |
| May 4, 04:46 PM | us-west | down | 193ms | 502 |
Track PrestaShop reliability
This isn't PrestaShop's first incident. They had 3 incidents in the last 180 days, averaging 30 minutes of impact.